Provost Office works to implement technology to help students succeed - The South End: News

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Provost Office works to implement technology to help students succeed

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Posted: Monday, July 10, 2017 12:00 pm

The Office of the Provost is working on ways to transform student success using the new AdvisingWorks website and Guide mobile app.

“The technology is designed to make it easier for us to have a human connection and make students experience a lot easier,” said Monica Brockmeyer, associate provost for student success.

“You can talk about your dreams and your hopes because you’re not worrying about your hold. We want to take care of that hold more behind the scenes to give you a chance to connect with your adviser and other people around you.”

AdvisingWorks is a new tool for students and advisers. Brockmeyer said AdvisingWorks has replaced WAMS to make setting up an appointment with an adviser easier.

“It is also going to give the adviser more tools to be able to reach out to students more directly than what we had before so that students can here more from their advisers,” Brockmeyer said.

She said advisers are able to reach out to focus groups of students and will, in the near future, be able to text students.


Brockmeyer said, “I think we will be able to have a much richer conversation between advisers and students.”

Over the next year, students will be able
to make an appointment with tutors for the Academic Success Center in AdvisingWorks, she said.

Along with this, advisers will also be able to work closely with financial aid officers, which will allow them to more proactively work behind the scenes.

“I think we will see that this will make a more coordinated experience for students,” Brockmeyer said.

She said Guide is a mobile app that makes students more aware about what they need to do to be successful in college, including how
to register for classes, how to take care of your financial aid situations and how to go to your adviser and other career services.

“While Guide will be available first to incoming freshmen, plans are in place to expand its reach with content designed specifically
for returning students, transfer students, international students and veterans,” according to a press release.

Guide will also track your progress and give students a to-do list that is designated to help each student navigate through college.

“We can segment the student population and send people exactly what they need,” Brockmeyer said.

Ultimately, she said Guide and AdvisingWorks will be connected together; students will be able to hear from their advisers through Guide or connect with their adviser through the app.

“I think that students will have a lot more information about what they need to do, when they need to do it in their hands, including all the things they need to balance in order for students to be successful,” Brockmeyer said.

Overall, the Provost’s Office wants to simplify and transform the college experience to make sure every student at WSU is successful.

“The technology is designed to make it easier for us to have a human connection and make students experience a lot easier,” Brockmeyer said.

“You can talk about your dreams and your hopes because you’re not worrying about your hold. We want to take care of that hold more behind the scenes to give you a chance to connect with your adviser and other people around you.”

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